The Department of Consumer Protection issued a statement announcing that it is investigating a Danielson contractor after receiving multiple complaints about his work.

According to the DCP, they have received 27 complaints about Justin Lanno and his company CT Heat Pros LLC since January. In the notice, DCP said Lanno was not properly licensed for some of the heating and cooling work he allegedly performed.

DCP said the complaints accuse the company of improper or incomplete installation of HVAC units, problems integrating new systems with existing ones, water leaks in plumbing, inappropriately sized plumbing, cases of no work permits being withdrawn, missed appointments, unanswered requests for refunds and other shoddy processing.

When NBC Connecticut approached Lanno for comment, he said his company was licensed to do so. A search of the government database of Lanno’s company revealed that while the company does not have a license to do heating and cooling work, there is a contractor who is licensed and registered under the company name.

Lanno says he oversees these employees who are licensed technicians and does not do any field work. Lanno said he tried to work with DCP and resolve any complaints, saying that most situations result in an amicable solution. He also denied the number of complaints, saying there were far fewer than 27. He asked anyone who had concerns about his company to contact them.

“We will 100% send a licensed technician to fix any issues. We’re trying our best to fight the troubles of a growing small business and keep everyone cool, ”Lanno wrote in an email to NBC Connecticut.

DCP urges anyone with information about Lanno and his work to contact them as part of the investigation. They also shared the following tips for anyone looking to get their work done at home.

  • Every person who carries out heating, piping, cooling and duct installations must be approved by DCP after successfully passing the professional examination.
  • Do-it-yourselfers are extremely limited in the amount of work they can do.
  • Consumers can view the installers’ licenses and training cards at home.
  • To ensure proper installation of the systems, good workmanship and compliance with the installation regulations: Before starting work in the apartment or on the property, a permit from the local municipal building authority must be obtained. As soon as the approval is given, the work can be continued.

You can file a complaint with DCP by emailing dcp.investigations@ct.gov or calling 860-713-6180. Consumers can also file a complaint online or chat directly with a member of the DCP Complaint Center by visiting ct.gov/DCP and clicking “Submit a Complaint”.